Case Study: BT Repair Centre

My Role:
︎UX/UI Designer

Tools:
︎UserTesting.com
︎Figma

Responsibilities:
︎Wireframing
︎Prototyping

︎User research
︎IA Mapping
︎UI creation




Engineer booking journey

BT Business wanted a refresh on their legacy digital engineer booking pages with the main goal of keep users engaged on the journey.

Users land in the repair centre when they need help with faults and issues with their products.